Customer support
Email us — contact@luneflow.shop
Call us — +44 1767 680550, Monday to Friday, 9:00–17:00 (UK)
Business hours — Monday to Friday, 9:00–17:00 (UK). Response time: within 24 hours on business days.
Business correspondence address:
LuneFlow 22 Woodlands Road Lancaster, LA1 2EN United Kingdom
Business correspondence address only. This is not a retail store or customer visit location — LuneFlow is an online-only retailer and all orders are placed exclusively through our website.
Looking for a specific topic?
- Delivery timings — see the Shipping Policy
- Returns & refunds — see the Returns & Refund Policy
- Payment questions — see the Payment Policy
- Product warranty — see the Warranty Policy
- Common questions — visit the FAQ
Get in touch
The quickest way to reach us is by email. Send your name, order number (if you have one) and your question, and we'll reply within 24 hours on business days.
By emailing us, you agree to our handling of your details as described in our Privacy Policy.
About LuneFlow
LuneFlow is an independent UK retailer specialising in a carefully selected range of everyday products for households across the United Kingdom, sourced from trusted manufacturers.
Registered business address: 22 Woodlands Road, Lancaster, England, LA1 2EN, United Kingdom (business correspondence address only — not a retail store or customer visit location).
Email: contact@luneflow.shop
Phone: +44 1767 680550
Business hours: Monday–Friday, 9:00–17:00 (UK)
Company number: 16869228