Last updated: 31 August 2026
At LuneFlow, we are committed to providing high-quality products and ensuring customer satisfaction. This Warranty Policy explains the terms under which products purchased from luneflow.shop may be eligible for warranty service, alongside the separate manufacturer warranty that applies to most products we sell.
Manufacturer warranty
Most products sold on luneflow.shop are covered by the original manufacturer's warranty against defects in materials and workmanship. The specific manufacturer warranty term (commonly 12–24 months depending on the product and brand) is stated on the relevant product page under Specifications.
Manufacturer warranty claims may require registration of the product with the manufacturer and are handled in line with that manufacturer's own terms. We're happy to help guide you through this process — contact us and we'll point you in the right direction.
LuneFlow workmanship warranty
In addition to any manufacturer warranty, all products sold by LuneFlow are covered by our own limited warranty against defects in materials and workmanship for a period of 30 days from the date of delivery, unless otherwise stated at the time of purchase.
This limited warranty applies only to products used under normal conditions and as intended.
The warranty does not cover damage caused by:
- Improper handling, misuse, or abuse
- Accidental damage or impact
- Unauthorized modifications or repairs
- Normal wear and tear from regular use, including consumable parts
- Damage from lack of routine care or maintenance
How to make a warranty claim
To make a warranty claim, please follow these steps:
- Prepare your order number and proof of purchase.
- Take clear photos or videos showing the defect or issue.
- Contact our support team with the relevant details.
Contact information for warranty claims:
Email address: contact@luneflow.shop
Business address: 22 Woodlands Road, Lancaster, England, LA1 2EN, United Kingdom
Once we receive your warranty request, we will review it and respond with further instructions within 3–5 business days.
Remedies under warranty
If your warranty claim is approved, LuneFlow may, at its discretion:
- Repair the defective product
- Replace the product
- Provide a refund or store credit
- Refer manufacturer-covered claims directly to the manufacturer for repair or replacement
Shipping and, where relevant, collection costs related to approved warranty returns may be covered or reimbursed at our discretion.
Exclusions
This Warranty Policy does not cover:
- Products purchased from unauthorized resellers
- Items without valid proof of purchase
- Cosmetic damage that does not affect product functionality
- Consumable parts and routine maintenance items
Limitation of liability
To the fullest extent permitted by applicable law, LuneFlow's liability under this warranty is limited to the remedies described above.
We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products.
Changes to this Warranty Policy
We may update this Warranty Policy from time to time. When updates are made, the "Last updated" date at the top of this policy will be revised.
Contact
If you have questions about this Warranty Policy or wish to submit a claim, please contact us:
Business name: LuneFlow
Email address: contact@luneflow.shop
Business address: 22 Woodlands Road, Lancaster, England, LA1 2EN, United Kingdom
Phone: +44 1767 680550
Business hours: Monday – Friday, 9:00–17:00 (UK)
About LuneFlow
LuneFlow is an independent UK retailer specialising in a carefully selected range of everyday products for households across the United Kingdom, sourced from trusted manufacturers.
Registered business address: 22 Woodlands Road, Lancaster, England, LA1 2EN, United Kingdom (business correspondence address only — not a retail store or customer visit location).
Email: contact@luneflow.shop
Phone: +44 1767 680550
Business hours: Monday–Friday, 9:00–17:00 (UK)
Company number: 16869228