Shipping Policy

Last updated: 3 September 2026

Every LuneFlow order is picked, packed and shipped from the United Kingdom with tracking. Below you'll find our processing times, estimated delivery times, delivery areas, courier arrangements, and how we handle delays, missing parcels and failed deliveries.

Ships across the UK

Processing: 1–2 business days

Transit time: 2–5 business days

Total estimated delivery: 3–7 business days

Your delivery, step by step

Order placed — You complete a secure checkout. A confirmation email with your full order summary is sent within minutes.
Picked & packed — Our UK fulfilment team picks, quality-checks and packs your order within 1–2 business days, Monday–Friday.
Handed to courier — Your parcel is collected by one of our trusted UK courier partners and enters the courier network.
Dispatched with tracking — We email you tracking information and, where available, a direct link to the courier's tracking page.
Out for delivery — The courier may notify you of the delivery window on the day of delivery. Most parcels arrive within 2–5 business days after dispatch.
Delivered — Your order arrives at the shipping address provided at checkout. We recommend keeping your dispatch email until you've inspected your order.

Processing times

When you order	Processing time
Order placed before 2:00 PM (Mon–Fri)	Processed the next business day
Order placed after 2:00 PM (Mon–Fri)	Processed within 1–2 business days
Weekends & UK public holidays	Processed on the next business day

Delivery estimates by area

Estimates below start from the day your order is dispatched.

Delivery area	Transit time	Total estimate
Mainland England, Wales & southern Scotland	2–4 business days	3–6 business days total
Scottish Highlands & remote postcodes (AB, IV, KW, PA, PH, HS, ZE, IM)	3–5 business days	4–7 business days total
Northern Ireland (BT postcodes)	3–5 business days	4–7 business days total

Delivery times are estimates and may occasionally be affected by courier delays, severe weather, public holidays or other circumstances outside our control.

Shipping costs and heavier items

Shipping charges, where applicable, will be clearly displayed at checkout before you complete your purchase. We do not add hidden handling fees or surcharges after checkout.

For larger or heavier products, delivery may be arranged through a specialist courier or freight service. Where applicable, delivery will be made to an appropriate accessible location, such as kerbside delivery.

Where we deliver

LuneFlow currently ships within the United Kingdom.

Included in UK delivery:

England
Wales
Scotland, including the Scottish Highlands
Northern Ireland

We may be unable to deliver to certain remote or restricted postcodes. If an item cannot be delivered to your address, we will contact you before dispatch where reasonably possible.

We do not currently ship outside the United Kingdom.

Who delivers your order

We select the courier or delivery provider best suited to each order based on the parcel's size, destination and service requirements.

Depending on the order, delivery may be handled by Royal Mail, Evri, DPD or another suitable UK courier or freight partner.

The courier used for your order may vary and is not guaranteed to be a particular carrier.

Tracking information

Where tracking is available, we will provide tracking information once your order has been dispatched.

What you get

Tracking email — Sent after dispatch and containing your tracking information where available.

Tracking activation — Tracking may take some time to become active after the courier receives and scans your parcel.

Real-time updates — Where supported by the courier, tracking may include in-transit scans, out-for-delivery notifications and delivery confirmation.

Questions about your tracking or delivery can be sent to contact@luneflow.shop.

How we handle special delivery situations

Missed deliveries — If no one is available, the courier may attempt redelivery, hold the parcel at a local depot, or take it to a nearby collection point. If a parcel is returned to us because it was not collected or accepted, please contact us so we can discuss the available options.

Remote UK areas — Deliveries to remote areas may take longer than standard delivery estimates. Some products may also have delivery restrictions for certain postcodes. We will contact you if this affects your order.

Damaged parcels — Please inspect your parcel when it arrives. If the packaging or product appears damaged, contact us as soon as reasonably possible with your order number and clear photographs of the damage and packaging.

Incorrect address — Please double-check your shipping address before completing your order. Once an order has been dispatched, we may be unable to redirect it. If a parcel is returned to us because an incorrect or incomplete address was provided, we will contact you regarding the available options. Additional delivery charges may apply where a new shipment is required.

Multiple packages — Larger orders may be dispatched in more than one parcel and may arrive separately. Where applicable, you will receive separate tracking information for each parcel.

Peak season delays — During periods such as Black Friday, Christmas, Easter and UK bank holidays, courier networks may experience higher volumes. Delivery may therefore take longer than the standard estimates.

Your responsibilities as the customer

Provide a complete and accurate UK delivery address at checkout.
Provide a working email address and telephone number so we can contact you regarding your order if necessary.
Monitor your tracking information and follow courier instructions where redelivery or collection is required.
Inspect your order when it arrives and notify us promptly of any damage or issue.
Ensure suitable access is available for delivery of larger or bulky items where applicable.

Delivery FAQ

How much does delivery cost?

Any applicable shipping charges will be shown at checkout before you place your order. The amount shown at checkout is the amount you will pay for the selected delivery service unless otherwise stated.

How quickly will my order be processed?

Orders are generally picked, checked and packed within 1–2 business days. Orders placed after 2:00 PM, on weekends or on UK public holidays may be processed on the next business day.

How long does delivery take?

Once dispatched, orders are typically delivered within 2–5 business days. Including processing time, the estimated delivery timeframe is generally 3–7 business days.

Do you ship outside the United Kingdom?

LuneFlow currently ships within the United Kingdom only.

Will I receive tracking?

Where tracking is available for your delivery method, we will send tracking information after your order has been dispatched. Tracking may take some time to become active after the courier scans the parcel.

What if my order is delayed?

Occasional delays can occur because of courier capacity, severe weather, public holidays or other circumstances outside our control. If your order has not arrived within the expected delivery timeframe, please contact us at contact@luneflow.shop so we can assist you.

What if my parcel is lost?

If you believe your parcel has been lost or has not arrived within a reasonable period after dispatch, contact us with your order details. We will review the delivery status and, where appropriate, contact the courier to investigate the shipment.

What if I entered the wrong address?

Please review your delivery address carefully before placing your order. If an order has already been dispatched, we may not be able to change the delivery address. If the parcel is returned to us because of an incorrect or incomplete address, we will contact you regarding the available options. Additional delivery charges may apply if a new delivery is required.

What if I miss the delivery?

The courier may attempt redelivery, leave the parcel at a designated location, or take it to a local collection point. If the parcel is subsequently returned to us, please contact us to discuss the available options.

What happens if my order ships in multiple packages?

Larger orders may be dispatched in multiple packages. These packages may arrive separately and may have separate tracking information.

What if my item arrives damaged?

Please contact us as soon as reasonably possible after receiving a damaged item. Include your order number and clear photographs of the product and packaging so we can investigate and assist you.

Are there delivery delays during peak season?

Delivery networks can become busier during Black Friday, Christmas, Easter and UK bank holidays. Please allow additional time during these periods.

Damaged, incorrect or faulty items are handled in accordance with our applicable returns and refund terms. Nothing in this Shipping Policy affects your statutory rights as a UK consumer.